Job Description
Job Summary
• Are
you passionate about helping individuals achieve their financial goals?
We're seeking an empathetic and results-driven Personal Banking Officer to serve as the primary point of contact for our individual clients.
You'll be instrumental in building lasting relationships, understanding
diverse financial needs, and providing tailored solutions that empower our
customers to manage their money effectively and plan for their future.
Key Responsibilities & Differentiators
• Cultivate
and nurture strong, long-term relationships with individual clients,
serving as a trusted advisor for their banking needs.
• Conduct
thorough financial needs assessments for clients, recommending and
cross-selling suitable banking products and services, including savings,
current accounts, loans, credit cards, and digital banking solutions.
• Deliver
exceptional customer service, resolving inquiries and issues efficiently
and professionally to ensure high client satisfaction.
• Maintain
in-depth knowledge of all retail banking products and services,
effectively educating clients on their features and benefits.
• Proactively
identify opportunities to acquire new clients and expand existing
relationships to meet individual and branch sales targets.
• Guide
clients on the seamless adoption and effective utilization of digital
banking channels (mobile banking, online banking, ATMs) to enhance their
banking experience.
• Ensure
strict adherence to all banking policies, procedures, and regulatory
requirements, maintaining confidentiality and integrity in all
transactions.
• Identify
and refer clients to specialized departments (e.g., wealth management,
commercial banking) when their needs extend beyond personal banking
offerings.
• Represent
the bank positively in local communities, participating in outreach
activities as needed to promote banking services and financial literacy.
Requirements
• Bachelor’s
degree in business administration, Finance, Marketing, or a related field.
• A
minimum of 2 years of progressive experience in a customer-facing
role within the banking or financial services industry, preferably in
personal or retail banking.
• Solid
understanding of retail banking products and services.
• Proven
ability to identify customer needs and successfully offer relevant
solutions.
• Excellent
communication (verbal and written), interpersonal, and customer service
skills.
• Strong
problem-solving abilities and attention to detail.
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