Advertising, Media & Communications NGN 75,000 - 150,000
Job Summary
We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The role involves assisting clients with inquiries, resolving issues, and ensuring customer satisfaction by providing excellent service across various communication channels.
• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 1 year
Job Description/Requirements
Responsibilities:
• Respond to customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products/services and company policies.
• Resolve complaints and escalate complex issues to the appropriate department.
• Maintain detailed records of customer interactions in CRM systems.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with internal teams to improve service delivery and customer experience.
• Monitor customer feedback and provide insights for process improvement.
Requirements:
• Proven experience in customer support or a similar role.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with patience and professionalism.
• Proficiency in MS Office and CRM software (e.g., Zendesk, Freshdesk, Salesforce).
• Strong problem-solving and multitasking abilities.
• High level of empathy and customer service orientation.
• Bachelor’s degree or equivalent experience preferred.