Job Description
Our client, a fast-growing tech company specializing in innovative SaaS solutions, is looking for a dedicated and empathetic Customer Support Specialist to join their dynamic team. This hybrid role offers the perfect balance between remote work flexibility and in-person collaboration, operating out of our client's modern office in Port Harcourt, Rivers, NG . You will be the first point of contact for customers, providing exceptional support through various channels including email, phone, and live chat. Your primary goal is to resolve customer inquiries efficiently and effectively, ensuring a high level of customer satisfaction and retention. Responsibilities include troubleshooting technical issues, guiding users through product features, processing requests, and escalating complex problems to appropriate departments when necessary. You will also be responsible for documenting customer interactions, contributing to our client's knowledge base, and identifying trends in customer feedback to help improve products and services. The ideal candidate possesses strong communication skills, a patient demeanor, and a genuine desire to help others. A keen eye for detail and the ability to multitask in a fast-paced environment are essential. Proficiency with customer support software and a general understanding of technology are required. This role is an excellent opportunity to grow within a supportive team, contribute to a positive customer experience, and be part of a company that values its employees' work-life balance.