Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team, serving clients primarily in **Kaduna, Kaduna, NG**. This hybrid role requires an individual with exceptional communication skills and a passion for providing outstanding customer service. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our client's products and services.
Key responsibilities include responding to customer queries via phone, email, and chat in a timely and professional manner. You will be tasked with troubleshooting technical problems, guiding customers through product features, and escalating complex issues to appropriate departments when necessary. Maintaining accurate records of customer interactions and feedback in the CRM system is also a vital part of the role. The ideal candidate will possess excellent problem-solving abilities, a patient demeanor, and the capacity to handle high-volume customer interactions with efficiency and care.
This role also involves contributing to the development of customer support resources, such as FAQs and troubleshooting guides, to empower customers and reduce repeat inquiries. You will work collaboratively with internal teams to relay customer feedback, driving improvements in products and services. A strong understanding of our client's offerings is essential, and ongoing training will be provided. This position offers a fantastic opportunity to grow within a supportive team environment, contributing directly to customer satisfaction and retention. Successful candidates will be comfortable working both from home and in the office as part of our flexible hybrid model.