Job Description
Our client is seeking a friendly and efficient Customer Service Representative to join their team in Bauchi, Bauchi, NG . This hybrid role requires you to engage with customers, provide information about products and services, and resolve inquiries and complaints. You will be an integral part of the customer support function, ensuring a positive customer experience through excellent communication and problem-solving skills. Responsibilities include:
Handling inbound customer calls, emails, and chat messages. Providing accurate information about products, services, and company policies. Resolving customer issues, complaints, and requests in a timely and effective manner. Processing orders, returns, and exchanges as needed. Maintaining customer records and updating account information. Escalating complex issues to the appropriate departments when necessary. Following communication guidelines and protocols to ensure consistency. Identifying opportunities to improve the customer experience. Collaborating with team members to achieve departmental goals. Meeting performance metrics for customer satisfaction and response times.
Requirements:
High school diploma or equivalent; a college degree is a plus. Previous experience in customer service or a related field is preferred. Excellent communication skills, both written and verbal. Strong interpersonal skills and the ability to build rapport with customers. Good problem-solving and conflict-resolution abilities. Proficiency in basic computer applications and customer service software. Ability to work effectively in a team and independently. Adaptability and willingness to learn. Professional demeanor and positive attitude. Available to work a hybrid schedule in Bauchi, Bauchi, NG .
This is a great opportunity for individuals who are passionate about customer satisfaction and looking to build a career in customer service within Bauchi, Bauchi, NG . If you are a people-person with a knack for problem-solving, we encourage you to apply.