Responsibilities:
• Respond to client inquiries via live chat, email, and phone.
• Guide users through setup, troubleshooting, and basic product usage
• Escalate complex issues to technical support or product teams.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the team to continuously improve customer satisfaction.
Requirements:
• Strong communication and interpersonal skills
• Ability to explain technical concepts clearly to non-technical users
• Problem-solving mindset and patience in handling customer issues
• Basic understanding of SaaS or digital products is a plus
• Ability to work independently and in a team environment
Soft Skills:
• Empathy and patience with customers
• Professional and friendly demeanor
• Strong organizational skills
• Willingness to learn and adapt quickly
Benefits:
• Hands-on experience with a growing SaaS product and its clients
• Training and mentorship from experienced team members
• Opportunity for career growth within MBZ Technology
• Competitive full-time employment with benefits
Work Type:
• Remote/Hybrid (based on team needs)
• Full-time role with flexible collaboration across departments