Job Description
AA Rescue is a multi-service organization founded in 2003 with the prime focus of giving comfort, removing distress and protecting the Nigerian populace by providing prompt emergency roadside assistance to stranded motorist in cases of vehicular breakdowns and accidents.
Job Title: Head, Customer Service/Digital Marketer
Location: Jakande, Lekki – Lagos
Employment Type: Full-time
Job Responsibilities
• Supervise and coordinate customer service activities in the branches to ensure timely, professional, and effective service delivery.
• Develop, implement, and review customer service policies, procedures, and service standards.
• Handle escalated customer complaints and ensure prompt resolution.
• Monitor customer feedback and service metrics to improve service quality and customer satisfaction.
• Train, coach, and evaluate customer service staff to maintain high performance standards.
• Ensure accurate documentation and reporting of customer interactions and service issues.
• Develop and execute digital marketing strategies aligned with organizational goals.
• Manage the digital marketing team members
• Oversee the activities in the digital marketing department
Qualifications and Experience
• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• 6 – 8 yearsexperience in customer service, marketing, or a related role.
• Proven experience in digital marketing and customer service operations.
• Knowledge of digital marketing tools, social media management, and basic analytics.
Application Closing Date
20th January, 2026.
How to Apply: Interested and qualified candidates should send their CVs to: View email address on jobnow.ng using the job title as the subject of the email.