Customer Service Executive Job at Zhongxin Network Technology Company Limited
Zhongxin Network Technology Company Limited is a start-up company that is into sales of computer, phone and accessories.
We are recruiting to fill the position below :
Job Position : Customer Service Executive
Job Location : Ikeja, Lagos
Employment Type : Full-time
Summary
• The Customer Service Representative is responsible for providing excellent customer support by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
• The ideal candidate will handle customer interactions efficiently while maintaining a positive company image.
Key Responsibilities
• Respond promptly to customer inquiries via phone, email, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues professionally and efficiently.
• Maintain records of customer interactions, transactions, and feedback.
• Follow up to ensure customer concerns are resolved.
• Collaborate with other departments to ensure smooth service delivery.
• Maintain a high level of product and service knowledge.
• Identify opportunities to improve customer service processes.
• Meet performance targets and service level standards.
Qualifications
• Interested candidates should possess a Bachelor’s Degree with 2 - 4 years of experience.