Responsibilities
• Assess key risks facing the bank and identify appropriate mitigation measures using the Risk Management Graduation Model RMGM.
• Develop, analyze, and disseminate risk measurements, reports, and dashboards to support management decision-making.
• Manage enterprise-wide risks across all units of the bank and follow up to ensure timely compliance with risk observations and recommendations.
• Handle customer complaints received via the Toll-Free Telephone Line, investigate reported issues, and escalate findings to the Unit Head for management action.
• Review and verify Loan Officers’ daily transactions to ensure accuracy and compliance with internal policies.
• Perform quality control checks on transactions and operational processes.
• Conduct call-over of transactions to confirm correctness and completeness.
• Carry out any other ad hoc duties as may be assigned by management.