Job Description
Job Summary
• The Human Resources Manager is responsible for overseeing all HR functions including recruitment, employee relations, performance management, training and development, compensation, compliance, and organizational culture.
• The role ensures that the organization attracts, develops, and retains competent talent while maintaining compliance with labor laws and company policies.
• The ideal candidate must be strategic, people-oriented, highly organized, and capable of building a strong performance-driven culture within a multi-functional business environment.
Role Responsibilities
HR Strategy and Workforce Planning:
• Develop and implement HR strategies aligned with organizational goals.
• Support workforce planning and manpower budgeting.
• Advise management on organizational structure and talent requirements.
Recruitment and Talent Acquisition:
• Oversee end-to-end recruitment and selection processes.
• Develop job descriptions and manage job postings and interviews.
• Ensure transparent and merit-based hiring processes.
• Facilitate onboarding and orientation programs for new employees.
Employee Relations and Engagement:
• Manage employee relations issues and conflict resolution.
• Promote a positive and inclusive workplace culture.
• Handle disciplinary procedures in accordance with company policy.
• Conduct employee engagement initiatives and feedback sessions.
Performance Management:
• Implement and monitor performance appraisal systems.
• Guide managers in setting KPIs and performance expectations.
• Support performance improvement plans where necessary.
• Ensure alignment between employee performance and company objectives.
Training and Development:
• Identify training needs and coordinate capacity-building programs.
• Develop learning initiatives to improve staff competence and productivity.
• Monitor training effectiveness and professional development progress.
Compensation and Benefits Administration:
• Oversee payroll coordination and ensure accuracy of salary administration.
• Manage employee benefits, allowances, and welfare programs.
• Ensure compensation structures remain competitive and compliant.
Policy Development and Compliance:
• Develop and update HR policies and employee handbooks.
• Ensure compliance with labor laws and statutory requirements.
• Maintain employee records and documentation.
• Prepare HR reports for management review and audits.
Health, Safety, and Workplace Standards:
• Support implementation of workplace health and safety policies.
• Ensure adherence to safety procedures and regulatory standards.
• Promote employee well-being and a safe working environment.
Experience / Qualifications
• Bachelor’s degree or HND in Human Resources, Business Administration, Industrial Relations, or related discipline
• Minimum of 5–8 years experience in HR management, with at least 3 years in a managerial role
• Experience in multi-business or hospitality/retail environments is an advantage
• Professional HR certification e.g., CIPM, SHRM, HRCI is an added advantage.
Competencies / Skills:
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Knowledge of labor laws and HR best practices
• Conflict resolution and negotiation skills
• Strategic thinking and organizational development skills
• Strong documentation and administrative skills
• Proficiency in Microsoft Office and HR systems.
Behavioural Qualities / Other Competences:
• High level of integrity, confidentiality, and professionalism
• Strong emotional intelligence and fairness
• Proactive and solution-oriented mindset
• Ability to work under pressure and manage multiple priorities
• Strong organizational and decision-making abilities
• Commitment to building a high-performance culture.