Job Summary
• Handle customer complaints and work in the capacity of the supervisor when none available
• Ensure the ticketing target is met and consulting with the supervisor and other senior ticketing staff on different ways to achieve target.
• Provide correct information regarding fares, ticketing, product knowledge and refunds to customers.
• Produce daily stats figures on number and types of tickets issued.
• Develop an in-depth knowledge and understanding of the airline, IATA and round the world fares.
• Ensure the airline product is sold to its maximum capacity.
• Ensure adequate procedures are implemented and customer requirements are maintained.
• Ensure all shifts are covered in case of training or unexpected sick leave.
• Other responsibilities as assigned.