Job Description
Job Title: Sales Representative / Customer Service
Location: Ikeja, Lagos
Job Summary:
Our client, a Luxury Premium Jewelry Store in Ikeja, Lagos, is seeking a Sales Representative / Customer Service professional. The ideal candidate will deliver an exceptional, personalized client experience while driving consistent sales performance. This role requires confidence, elegance, strong product knowledge, and the ability to build lasting customer relationships aligned with a premium jewelry brand.
Key Responsibilities:
Sales & Customer Service
• Welcome customers warmly and provide a refined, personalized shopping experience.
• Understand customer needs and recommend suitable FF Luxury pieces.
• Confidently explain product materials, craftsmanship, and care.
• Upsell and cross-sell to increase average transaction value.
• Achieve and exceed daily, weekly, and monthly sales targets.
Brand Representation
• Represent FF Luxury professionally, elegantly, and confidently.
• Maintain brand tone—knowledgeable, approachable, and non-aggressive.
• Support brand storytelling, campaigns, and collection launches.
• Foster customer loyalty and encourage repeat purchases.
Store Operations
• Maintain neat, organized, and visually appealing jewelry displays.
• Handle products with care and report stock discrepancies promptly.
• Assist with stock counts and inventory tracking.
• Process sales accurately, including POS usage, transfers, and receipts.
Customer Records & Relationship Management
• Collect customer details with consent for CRM and follow-up purposes.
• Conduct follow-ups via approved channels for restocks, new collections, and promotions.
• Build and maintain long-term relationships with high-value and repeat customers.
Job Type: Full-time
Pay: ₦150,000.00 per month
Work Location: In person