• Manage and respond to customer inquiries via social media, email, website, and messaging platforms (e.g., WhatsApp).
• Promote products/services through online channels including social media, e-commerce platforms, and company website.
• Convert leads into sales by providing accurate product information and persuasive communication.
• Process online orders and ensure timely follow-up and delivery coordination.
• Maintain and update customer database and sales records.
• Monitor online sales performance and prepare periodic reports.
• Identify new market opportunities and strategies to increase online sales.
• Handle customer complaints professionally and ensure customer satisfaction.
Preferred Qualifications
• HND / Bachelor’s Degree in Marketing, Business Administration, or a related field.
• Experience in tech or retail sales is an added advantage.
Requirements:
• Proven experience in online sales, digital marketing, or a similar role.
• Strong communication and negotiation skills.
• Familiarity with social media platforms, e-commerce tools, and CRM systems.
• Basic knowledge of digital marketing strategies.
• Ability to work independently and meet sales targets.
• Good organizational and time management skills.