Ecobank Fintech
Let’s build together.
Let’s grow together.
Ecobank is proud to play a defining role in developing and supporting Africa’s fincechs to help transform digital finance and banking.
JOB SUMMARY
Experience & QualificationsMinimum of 2nd class lower in first degree/equivalent. Professional Qualification is an added advantageFraud investigation experience and suitable qualificationSkills, Capabilities & Personal attributesExcellent verbal and written communication and presentation skillsPeople management and team leadership skillsUnquestionable integrityStrong knowledge of banking operations and audit skillsStrong negotiation and interview skillsTechnology savvy and great data analytical skills
RESPONSIBILITIES
Business and Financial performance Ensuring investigations are conducted with minimal or no extra cost on the Bank.Ensuring judicious use of all Bank’s assets at our disposal in the Unit.Ensure that bank’s fund is recovered from any necessary investigation cases promptly.Customer Excellence Ensuring empathy towards complainants’ complaints.Ensuring Ecobank’s RACE – IT culture reflects in all investigation reports.Collaborate with other units to ensure quality investigation reports are written.Process, control and operational performance Special investigation of high-profile cases requiring technical skills.Prepare investigation report of customers’ complaints and reported fraud incidents stating findings and make appropriate conclusions and recommendation(s).Forward report to Management for approval of recommendations.Communicate approved recommendation to HR and other relevant departments for implementation.
REQUIRED SKILLS
Risk analysis, Compliance, Fraud risk assessment and management