Job Description
ABOUT THE COMPANY
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
JOB SUMMARY
Minimum of OND, NCE, or equivalent qualification.Prior experience in sales, field marketing, retail banking, or telecom product sales is an added advantage.Strong communication, persuasion, and negotiation skills.Ability to work in a fast-paced retail environment with daily customer interaction.Basic understanding of consumer lending and mobile phone markets (preferred, but not required).
RESPONSIBILITIES
Actively approach and engage walk-in customers at 3C HUB retail locations to promote Flexi MFB’s mobile installment financing product.Explain product features, payment plans, eligibility criteria, and financing terms in a clear and professional manner.Assist customers with onboarding, application submission, and required documentation.Provide accurate information, answer customer inquiries, and address concerns to ensure a seamless experience.Work closely with store staff and Flexi MFB operations teams to ensure efficient loan processing and approvals.Track daily leads, applications, conversions, and other assigned sales metrics.Follow up with pending customers to ensure completion of applications and final approvals.Ensure compliance with Flexi MFB sales guidelines, customer verification processes, and KYC requirements.Represent the Flexi MFB brand professionally while maintaining strong customer satisfaction and service standards.
REQUIRED SKILLS
Conflict and complaint resolution, Sales strategy, Consumer sales (B2C), Sales performance tracking and reporting, Sales management
REQUIRED EDUCATION
Diploma, Associate's degree