Job Description
Our client, a leading financial institution in Nigeria, is hiring a Relationship Manager to drive retail banking growth within the Victoria Island/Lekki/Ajah axis. The ideal candidate will be responsible for acquiring new customers, managing existing client relationships, growing deposits, promoting retail banking products and meeting assigned business targets
Key Responsibilities
· Acquire new customers and grow the bank's retail customer base.
· Build and maintain strong relationships with customers.
· Promote and sell retail banking products and services.
· Meet monthly and quarterly sales targets, including customer acquisition, deposit mobilization, product cross-selling, and portfolio growth.
· Assess customer needs and recommend suitable banking solutions across savings, current accounts, loans, cards, and other retail products.
· Ensure all customer accounts and transactions comply with KYC, internal policy, and regulatory requirements.
· Provide regular market intelligence and customer feedback to support business growth and service improvement.
· Resolve customer enquiries and complaints promptly.
· Maintain accurate customer and sales records.
· Manage assigned customer portfolios, identify growth opportunities, and follow up on leads to convert prospects into active customers.
· Work closely with internal teams to deliver excellent customer service.
· Bachelor's degree or HND in Business Administration, Banking and Finance, Economics, Marketing, or a related field.
· 3–5 years' experience in retail banking or relationship management.
· Proven ability to achieve sales targets.
· Good knowledge of retail banking products, customer onboarding, KYC documentation and compliance requirements.
· Strong communication, negotiation, prospecting, sales and customer service skills.
· Ability to manage client portfolios, generate leads and convert prospects into long-term customers.
· Must be self-motivated and able to work independently.
· Applicants residing within the Victoria Island/Lekki/Ajah axis have an added advantage.
Salary is Competitive!
How to Apply
Interested and qualified candidates should send their CV to hrbp@catilas.com using Relationship Manager – Lekki/Ajah as the subject of the email.
Please note: Only shortlisted candidates will be contacted.