Job Description
Our client is a rapidly growing microfinance bank in Nigeria,
dedicated to providing accessible financial services, retail banking, and SME
loans to individuals and small businesses.
Job Summary
The HR Business Partner
(HRBP) will work directly with department heads (Credit, Tech, and Operations)
to handle all staff matters and support the bank’s growth. The role focuses on
managing high-volume recruitment for field and digital teams, driving staff performance,
and handling everyday employee relations while ensuring compliance with labor
laws.
Key Responsibilities
• Collaborate
with business unit leaders (Credit, Technology, and Operations) to design and
execute human capital strategies that directly support the bank's hybrid retail
and digital commercial goals.
• Provide
proactive organizational design counsel to department heads, driving change
management, workforce planning, and targeted talent retention initiatives.
• Drive the
end-to-end talent acquisition lifecycle, sourcing and onboarding talent across
specialized roles, including credit risk, digital customer experience, and
portfolio recovery.
• Monitor
and report on critical HR delivery metrics, analysing time-to-hire,
cost-per-hire, and attrition trends to optimize recruitment pipelines for
high-volume roles.
• Facilitate
the annual performance management cycle, ensuring seamless execution of
objective-setting framework, mid-year calibrations, and year-end appraisals.
• Conduct
comprehensive training needs analyses (TNA) across business units to design and
implement capacity-building interventions for frontline, recovery, and
tech-support teams.
• Serve as
the primary custodian for employee relations, fostering a high-performance
culture, managing conflict resolution processes, and overseeing progressive
disciplinary actions.
• Mitigate
operational risk by ensuring strict alignment of internal HR policies with
Nigerian Labor Laws and Central Bank of Nigeria (CBN) regulatory guidelines.
Requirements• · Bachelor’s Degree or HND in Business
Administration, Public Administration, or a related social science discipline.
• · Bachelor’s
degree or HND in Human Resources Management, Business Administration,
Industrial Relations, or a related social science discipline.
• Professional
membership or certification (e.g., CIPM, SHRM, or PHRi)
• 3 to 5
years of progressive experience in an HR Generalist or HRBP capacity.
• Prior
experience within a fast-paced Fintech ecosystem or a digitally driven
Microfinance Bank is an advantage.
• Proficiency
in navigating HRIS platforms, applicant tracking systems (ATS), and
intermediate to advanced usage of MS Office utilities (Excel, PowerPoint).
• Deep,
practical command of the Nigerian Labour Act and standard employee relations
frameworks.
• High
emotional intelligence, adept conflict-resolution capabilities, and commitment to maintaining confidentiality.
• Exceptional
articulation and presentation skills, with a proven ability to influence senior
business leadership and manage diverse stakeholder expectations.