Head, Agent Banking

Lead ESC Ltd Full Time Maryland, Lagos, Nigeria. , 100001 Lagos 03/07/2026 - 01/09/2026 Banking/ Finance /Insurance

Job Title: Head, Agent Banking

Location: Lagos, Nigeria

Industry: Microfinance Banking

Employment Type: Full-Time

Salary: Very Attractive and Competitive

About the Role

We are seeking an experienced, innovative, and commercially driven professional to lead our Agent Banking Department. The successful candidate will provide strategic leadership for the Bank’s Agent Banking business by driving agent network expansion, increasing digital financial services adoption, growing transaction volumes, enhancing financial inclusion, and delivering sustainable revenue growth.

The ideal candidate will be responsible for developing and implementing strategies that strengthen the Bank’s agent network, improve customer accessibility, ensure regulatory compliance, minimize operational risks, and position the Agent Banking channel as a key driver of the Bank’s business growth.

Key Responsibilities

Strategic Leadership & Business Development

Develop and execute the Bank’s Agent Banking strategy in line with corporate goals.

Prepare and implement annual business plans, budgets, and growth initiatives.

Identify emerging market opportunities, industry trends, and innovative business solutions.

Drive the achievement of revenue, profitability, transaction, and customer acquisition targets.

Develop strategic partnerships that support the growth of the Agent Banking business.

Agent Network Development

Lead the recruitment, onboarding, activation, and retention of high-performing agents.

Expand the Bank’s agent network across urban, semi-urban, rural, and underserved communities.

Ensure optimal distribution and productivity of agents across all operating locations.

Build and maintain strong relationships with super agents, aggregators, fintech companies, payment service providers, and other strategic partners.

Business Growth & Financial Inclusion

Drive customer acquisition through the Agent Banking channel.

Promote financial inclusion by expanding access to affordable financial services.

Increase adoption of digital banking products and services through the agent network.

Drive business growth across savings mobilization, loans, digital banking, and other retail banking products.

Transaction & Digital Channel Growth

Lead initiatives that increase transaction volumes across the Bank’s Agent Banking services, including:

Cash deposits and withdrawals

Cash-in and cash-out services

Funds transfers

Bill payments

Savings mobilization

Account opening

Loan origination and repayments

Airtime and data recharge

BVN/NIN-related services (where applicable)

Digital banking enrolment

Cross-selling of the Bank’s financial products and services

Revenue & Profitability

Drive growth in transaction volumes and fee-based income.

Improve profitability through operational efficiency and effective cost management.

Develop initiatives that increase channel utilization and revenue generation.

Monitor business performance and implement corrective actions where required.

Agent Performance Management

Establish performance standards and KPIs for agents.

Monitor productivity, transaction volumes, revenue contribution, and customer acquisition.

Implement initiatives that improve agent activation, retention, and operational efficiency.

Conduct periodic business reviews and recommend performance improvement strategies.

Training & Capacity Building

Develop and coordinate onboarding programmes for newly recruited agents.

Organize regular training and refresher sessions on products, digital platforms, regulatory requirements, customer service, and operational procedures.

Develop user guides, training manuals, and standard operating procedures.

Evaluate training effectiveness and implement continuous improvement initiatives.

Customer Experience

Ensure agents consistently deliver exceptional customer service.

Monitor customer complaints and ensure timely resolution.

Improve customer satisfaction through service quality initiatives.

Promote a customer-centric culture across the entire agent network.

Risk Management & Regulatory Compliance

Ensure full compliance with the Central Bank of Nigeria (CBN) Agent Banking Guidelines, AML, KYC, and all applicable regulations.

Develop and implement effective controls to minimize fraud, operational risks, and compliance breaches.

Monitor agent activities to detect suspicious transactions and prevent fraud.

Conduct periodic compliance reviews and risk assessments.

Collaborate with Risk Management, Compliance, Internal Audit, and Operations teams to strengthen internal controls.

Stakeholder Management

Build strong relationships with regulators, fintech companies, payment service providers, aggregators, technology partners, and other key stakeholders.

Collaborate with Business Development, Operations, Technology, Marketing, Finance, Risk, Compliance, Internal Audit, and Branch Operations to ensure seamless service delivery.

Represent the Bank at industry engagements, regulatory meetings, and financial inclusion initiatives.

Leadership & People Management

Provide strategic leadership to the Agent Banking Department.

Lead, mentor, coach, and develop departmental staff.

Set performance objectives and ensure achievement of departmental goals.

Foster a culture of innovation, accountability, collaboration, and continuous improvement.

Reporting & Performance Management

Prepare weekly, monthly, quarterly, and annual management reports.

Monitor departmental KPIs and business performance.

Present business performance reports and strategic recommendations to Executive Management.

Maintain accurate management information and business intelligence reports.

Key Performance Indicators (KPIs)

Performance will be measured using, but not limited to:

Business Growth

Growth in active agents

Agent activation and retention rate

Expansion into new markets and underserved communities

Geographic coverage

Customer acquisition through Agent Banking

Transaction Performance

Monthly transaction volume and value

Cash-in and cash-out transactions

Funds transfer volumes

Bill payment transactions

Loan origination and repayment volumes

Number of accounts opened through agents

Agent productivity

Financial Performance

Agent Banking revenue

Fee income growth

Channel profitability

Revenue per active agent

Return on Investment (ROI)

Budget performance

Cost efficiency

Financial Inclusion

Rural customer acquisition

Growth in digital banking adoption

Savings accounts opened through agents

Number of previously unbanked customers onboarded

Customer retention

Financial inclusion outreach

Risk & Compliance

Fraud incidence and fraud loss ratio

Operational losses

Agent compliance score

KYC/AML compliance

Regulatory compliance

Suspicious transaction reporting

Customer complaints resolved within SLA

Qualifications & Experience

Bachelor’s Degree in Business Administration, Banking & Finance, Economics, Marketing, or any related discipline.

Professional certification such as ACIB, CIBN, PMP, or other relevant qualifications will be an added advantage.

Minimum of 8–10 years’ banking experience.

At least 5 years’ experience in Agency Banking, Retail Banking, Digital Banking, Business Development, Financial Inclusion, or related functions.

Minimum of 3 years’ experience in a leadership or management role.

Required Knowledge

Agency Banking operations

Digital Financial Services (DFS)

Retail and Microfinance Banking

CBN Agent Banking Guidelines

Financial Inclusion

Business Development

Sales Management

Risk Management

Fraud Prevention

Budgeting and Performance Management

Required Skills

Strategic leadership and execution

Business development and sales management

Relationship and stakeholder management

Negotiation and influencing skills

Strong analytical and problem-solving ability

Data analysis and business reporting

Team leadership and people management

Excellent communication and presentation skills

Planning, organization, and project management

Customer relationship management

Sound commercial and financial acumen

Personal Attributes

The ideal candidate should possess:

Strong leadership presence

High integrity and professionalism

Results-oriented mindset

Strategic thinking capability

Excellent interpersonal skills

Innovative and commercially focused

Strong decision-making ability

Ability to work under pressure and deliver results

Passion for financial inclusion and digital transformation

Why Join Us?

We offer an excellent career opportunity for experienced professionals seeking to make significant impact in the financial services sector. Successful candidates will enjoy a competitive remuneration package, opportunities for career advancement, continuous professional development, and the chance to lead one of the Bank’s strategic growth channels.

How to Apply:

Interested and qualified candidate should apply using the link below: https://bit.ly/4vb3Gkc

More Information

Salary Offer Very Attractive and Competitive.

Address Maryland, Lagos, Nigeria.