Job Description
Job Vacancy
Position: Sales & Customer Service Executive Location: Ikeja, Lagos Nigeria
Salary: N150,000 – 200,000
Employment Type: Permanent Education: Graduate Location: Alausa, Ikeja Lagos.
Company Description
Insight Tours and Travels is a leading travels and tour company known for reliability, innovation, and exceptional customer experience, dedicated to providing high-quality, customized travel experiences for individuals, families, corporate clients, and groups. Our mission is to deliver memorable travel experiences through excellent customer service, competitive pricing, and carefully curated travel solutions.
Requirement
· Degree in management, Business Studies or related field with 2 - 3 years of experience2-3 years in client service, customer support, or administrative roles, preferably within travels and tours services.
· Basic knowledge of data analysis and data management tools (e.g., Excel, Google Sheets, or CRM systems).
· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and email tools.
· Excellent verbal and written communication skills.
· Strong interpersonal skills with a customer-first mindset.
· High attention to detail and can handle multiple tasks in a deadline-driven environment.
· Professional demeanor, confidentiality, and integrity in dealing with client matters
Role Description
· Act as the first point of contact for client inquiries, complaints, and service requests.
· Handle follow up of generated leads and ensure their conversion to sales
· Customer relationship management to ensure repeat purchases, customer satisfaction and referrals.
· Development of lead conversion strategies to convert old and difficult leads.
· Support for sales and marketing through telemarketing, sales leads generation, profiling, visits when needed, CRM update, etc.
· Understanding of prospective client's needs and offer an ideal solution. The ideal candidate will have strong communication skills and have a positive track record of exceeding targets.
· Contribute to data collection, entry, and basic data analysis for reporting and service improvements.
· Prospect, sign new up new corporate accounts and ensure they are functional and productive
· Handle the official phone line, web chat and email communications, providing appropriate and professional responses to both current and prospective clients ensuring they are satisfied with our product and services.
· Recruit and manage affiliates, freelancers and sub agent portfolios to increase in sales generation, revenue and profit margin.
· Ensure all client correspondence reflects the brand’s professionalism and commitment to travel excellent
· Attend sales meetings, events and conferences for networking and to keep abreast of the latest developments
· Contributing to the bottom-line through cross selling, upselling and sale of supplementary travel products.
· Negotiating and closing sales through phone calls and visits, when necessary.
· Any other assigned tasks.
Pay: ₦150,000.00 - ₦200,000.00 per month
Application Question(s)
• What area of Lagos do you reside?
• How much is your salary expectation?
• When can you start if given the offer?
• Are you available for a fully onsite role at Alausa, Ikeja?
Work Location: In person
