Job Description
Company Description Eric Kayser is an international hospitality and bakery brand with over 25 years of experience and more than 200 locations worldwide. The company operates across multiple regions including Europe, Asia, the Middle East, Africa, and the Americas, creating employment opportunities for local talent wherever it is present.
In Nigeria, the franchise launched in October 2018 in Victoria Island, Lagos, and has expanded with a branch in Ikoyi. Eric Kayser is known for its signature excellence in bakery, pastry, viennoiserie, catering, and related offerings, using natural recipes to meet customer expectations. The brand’s global recognition, including winning the Grand Jury Prize at Best Baguette in New York in 2019, reflects its commitment to quality and innovation.
Role Description
Oversee the day-to-day execution of HR operations in Abuja
• Ensure effective implementation of company HR policies, procedures, and processes
• Manage employee relations, attendance, recruitment, onboarding, documentation, and staff welfare activities
• Provide guidance and oversight on HR activities to ensure consistency and compliance with company standards
• Ensure employee records and HR documentation are accurate, complete, and up to date
• Ensure all HR activities, reports, and required documentation are submitted to Head Office
accurately and within stipulated timelines
• Act as a key link between the Abuja location and Head Office on HR-related matters
• Identify and escalate employee relations, disciplinary, attendance, and compliance matters appropriately
• Support management in maintaining a productive, disciplined, and engaged workforce
• Monitor HR processes and identify areas for improvement
• Maintain confidentiality and professionalism when handling sensitive employee information
Qualifications
We are looking for someone who:
• Has proven experience in Human Resources,
preferably within the hospitality industry
• Has strong knowledge of HR operations and employee relations
• Can confidently handle workplace issues, conflicts, and difficult conversations
• Has strong organisational, communication, and interpersonal skills
• Is highly detail-oriented and accountable for accurate reporting
• Can work independently while maintaining strong communication with Head Office
• Demonstrates sound judgement, discretion, and professionalism
• Is proactive, solutions-driven, and capable of taking ownership of HR responsibilities
