• The Account Officer will support the Finance & Accounts function by maintaining accurate financial records, processing accounting transactions, reconciling customer accounts and following up on outstanding customer payments.
• A major responsibility of this role is debt recovery and receivables follow-up.
• The Account Officer will regularly contact customers with outstanding balances, monitor promised payment dates and provide updates to the Account Manager on the status of outstanding debts.
Key Responsibilities
Debt Recovery & Customer Accounts – Major Responsibilities:
• Follow up with customers on outstanding invoices and overdue payments through calls, emails and payment reminders.
• Maintain an up-to-date record of outstanding customer balances.
• Monitor customer payment dates and follow up on agreed payment commitments.
• Send payment reminders to customers as directed.
• Identify overdue accounts and report them to the Account Manager.
• Escalate customers who fail to respond or make agreed payments.
• Assist in resolving customer account discrepancies or invoice-related issues that may delay payment.
• Reconcile customer accounts and ensure payments received are properly recorded.
• Prepare regular updates on outstanding debts and recovery progress for the Account Manager.
• Support other debt recovery activities as assigned by the Account Manager.
Accounting Operations:
• Record daily financial transactions accurately and on time.
• Prepare and process invoices, receipts, payment vouchers and other accounting documents.
• Post customer payments and other transactions into the accounting system.
• Assist with accounts payable and accounts receivable activities.
• Carry out customer and supplier account reconciliations.
• Assist with bank reconciliations and investigate outstanding entries.
• Maintain proper filing of financial records and supporting documents.
• Assist with month-end accounting activities and preparation of financial reports.
Reporting & Administrative Support:
• Prepare basic accounting schedules and reports as required.
• Provide the Account Manager with accurate information on customer balances and collections.
• Assist with monitoring daily cash and bank transactions.
• Ensure accounting records and documents are properly maintained.
• Perform other accounting duties assigned by the Account Manager.
Key Performance Areas KPIs
The Account Officer will be assessed based on:
• Timely and consistent follow-up of outstanding customer debts.
• Amount and percentage of assigned debts successfully recovered.
• Accuracy of customer account records.
• Timely posting and reconciliation of customer payments.
• Accuracy of invoices, receipts and accounting records.
• Timely submission of debt recovery updates.
• Proper filing and documentation of accounting records.
• Responsiveness to customers and internal departments.
• Compliance with accounting procedures and instructions.
Qualifications
• Bachelor's Degree or HND in Accounting, Finance or a related discipline.
• Professional accounting qualification is not mandatory.
• Good knowledge of basic accounting principles.
Experience:
• Minimum of 2 years' relevant experience in accounting or finance.
• Previous experience in accounts receivable, credit control or debt recovery is an advantage.
• Experience using accounting software such as Zoho Books, QuickBooks, Sage or similar software is an advantage.
Skills & Competencies:
• Basic accounting and bookkeeping skills.
• Good debt recovery and follow-up skills.
• Good communication and customer relationship skills.
• Good numerical and analytical ability.
• Proficiency in Microsoft Excel.
• Attention to detail and accuracy.
• Good record-keeping skills.
• Ability to follow up consistently and meet deadlines.
• Integrity and confidentiality.
• Ability to work effectively with the Sales and Finance teams.
