Head Payment Services

JOB PURPOSE:



• The position reports Group Head, Payment Services and is responsible for the profitability and overall customer satisfaction for the Bank’s Payment Services/ Solution. The Head, Payment Services is responsible for all aspect of the Payment services Business and is therefore accountable for sourcing, collating and high-level evaluation of product concepts and requirements

• To grow and acquire customer base merchant acquisition, microfinance banks, neo-banks, non-bank Financial Institutions, e-commerce and other commercial and corporate business base and grow transaction counts and volume from time to time.

• Manage sales strategies and the various platforms used to conduct digital sales and increase market share from time to time.



JOB RESPONSIBILITIES:


Business and Financial Performance:


Merchant Services:



• Income Generation and deposit mobilisation

• Acquire and Manage Billers/Merchant On-boarding process. Identify and sign new partnerships.

• Win new businesses from clients and manage relationship with clients to grow the existing business

• Prompt deployment and proper maintenance of POS Terminals/Telephone POS and preparing monthly report showing the various income lines which is presented to management

• Develop strategies and implement same to deepen product penetration and increase product market share in Nigeria

• Find and assess business opportunities in assigned channels and market

• Relationship team and merchant training on the use of electronic channels payment and collections

• Analyze and guide sales network on quality leads generated per product across applicable market sectors

• Establish and maintain excellent working relationship with support teams e.g. settlement team, Clearing, Information Technology etc.

• Develop and deliver the marketing strategies and operational plan for achieving growth objectives for revenue and profit for the Acquiring Business

• Develop a rapport with strategic/key clients, set targets for sales Network Team and provide support that will continually improve the business relationship.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Manage the relationship and performance of Third-Party Processors TPPs, Payment Terminal Service Providers PTSPs and other relevant vendors.

• Perform industry analysis and research to identify business opportunities to grow the collections of Hope PS Bank.

• Provide feedback from merchants and market feedback to meet market demands and generate product development ideas.

• Keep abreast of trends and developments in digital financial services markets, products features, best practices and operational excellence.

• Learning what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc.



E-Commerce:



• Develop and manage strategies to/and Acquire Merchants for the Banks e-commerce platforms and solutions

• Develop innovative solutions and products tailored to specific needs of the markets

• Manage existing relationship with clients to increase the share of wallets of the clients.

• Carry out strategic online marketing plans of the bank

• Manage the overall user experience including site navigation, content development and promotional campaigns

• Create engaging content for a variety of mediums including web, social media and more

• Ensuring an appropriate design, programming, and testing of the bank’s online based activities.

• Analysis of the e-commerce related performance.

• Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.

• Creating frameworks that transform our social media sites into highly profitable platforms.

• Analyzing traffic to inform website maintenance and the effectiveness of Hope marketplace.



Process, Control and Operational Performance:



• Utilize the internal control system in place to minimize operational losses and monitor its adequacy and effectiveness



Relationship Management



• Drive customer service excellence

• Establish and sustain a customer-centric business culture, leveraging on technology

• Ensure high customer satisfaction as measured and monitored through Customer feedback surveys



Governance



• Awareness and understanding of the regulatory framework, in which the business operates, and the regulatory requirements and expectations relevant to this role

• Responsible for delivering effective governance, capability to challenge stakeholders effectively; and willingness to work with any local regulators in an open and cooperative manner.

• Others as maybe assigned.



EDUCATIONAL QUALIFICATIONS:



• Minimum of first degree is required while master’s degree and professional qualification or accreditation is desirable

• Functional knowledge of digital channels and emerging payments,

• A sound analysis of current market/ competitive positioning

• Strong interpersonal, influencing and communication skills.



SKILLS NECESSARY FOR JOB FUNCTION:


Good knowledge of MS Office.



• Analytical Skills

• Results-oriented/self-motivated

• Goal seeker

• Ability to multitask

• Initiative/Creative

• Detail oriented

• Ability to identify and implement business projects

• Excellent presentation skills

• Good Communication skills - verbal and written



EXPERIENCE:


Minimum of 10 years post-graduation experience in Banking, Mobile Money, Aggregators, Telcos, Micro Finance, Banking/Financial Services sectors.