Job Description
Company Name: Debra's Grace
Job Title: Retail Associate (Fashion Retail Store Sales & Operations)
Instagram Handle- @debrasgrace and @debrasgraceofficial
Location: LAGOS NIGERIA
Employment Type: Full-Time
Reports To: Store Manager / Retail Operations Manager
Job Summary
We are seeking a highly motivated, customer-focused, and results-driven Retail Sales Associate to join our fashion retail team. The ideal candidate will be responsible for driving sales, delivering exceptional customer service, maintaining visual merchandising standards, supporting inventory management, and ensuring smooth day-to-day store operations.
Meaning you must be a dynamic and versatile Retail Associate to join our team, blending both Sales and Business Operations responsibilities. This role is ideal for individuals who are passionate about customer service, fashion, and retail operations. You will assist customers in finding the perfect products while also supporting behind-the-scenes operations to ensure the store runs efficiently.
Retail Sales Associate (Fashion Retail Store)
The successful candidate must possess excellent communication skills, a strong sense of personal style, attention to detail, and the ability to thrive in a fast-paced retail environment. This role requires someone who is passionate about fashion, sales, customer engagement, and operational excellence.
Key Responsibilities:
• Sales & Revenue Generation
• Actively engage customers and provide personalized shopping assistance.
• Identify customer needs and recommend suitable fashion products.
• Meet and exceed individual and store sales targets.
• Upsell and cross-sell products to maximize transaction value.
• Convert walk-in customers into paying customers.
• Build and maintain strong customer relationships.
• Promote ongoing sales campaigns, new arrivals, and special offers.
• Maintain a strong understanding of product features, pricing, and benefits.
• Follow up on customer inquiries and reservations.
• Drive repeat business through exceptional customer experiences.
• Customer Service Excellence
• Welcome customers warmly and professionally.
• Provide accurate product information and styling advice.
• Handle customer complaints and concerns professionally.
• Ensure every customer receives outstanding service throughout their shopping journey.
• Assist customers with product selection, sizing, and styling recommendations.
• Process exchanges and returns according to company policies.
• Maintain a positive and professional attitude at all times.
• Store Operations
• Ensure the store is clean, organized, and visually appealing at all times.
• Open and close the store according to established procedures.
• Monitor fitting rooms and customer traffic.
• Ensure all merchandise is properly displayed and tagged.
• Maintain store standards and operational procedures.
• Support daily administrative and operational activities.
• Report operational issues promptly to management.
• Visual Merchandising
• Arrange merchandise according to approved visual merchandising guidelines.
• Maintain attractive product displays and mannequins.
• Replenish merchandise on the sales floor as required.
• Ensure products are displayed in a manner that encourages sales.
• Assist in implementing promotional displays and seasonal setups.
• Monitor product presentation and store aesthetics daily.
• Inventory & Stock Management
• Receive, count, and verify incoming inventory.
• Assist with stock transfers and stock replenishment.
• Participate in periodic stock counts and inventory audits.
• Ensure accurate inventory records.
• Monitor stock levels and report low-stock items.
• Maintain proper stockroom organization.
• Identify and report inventory discrepancies immediately.
• Ensure all stock movements are properly documented.
• Cash Handling & POS Operations
• Process customer transactions accurately using the Point-of-Sale (POS) system.
• Handle cash, card, transfer, and other payment methods.
• Balance cash drawers and reconcile transactions at the end of shifts.
• Issue receipts and maintain transaction records.
• Follow all cash handling and financial control procedures.
• Report any discrepancies immediately.
• Customer Relationship Management
• Build and maintain a loyal customer database.
• Collect customer information in line with company policies.
• Follow up with customers regarding new arrivals and promotions.
• Encourage customer referrals and repeat purchases.
• Support customer retention initiatives.
• Compliance & Loss Prevention
• Adhere to company policies, procedures, and operational standards.
• Protect company assets and inventory.
• Monitor and report suspicious activities.
• Ensure compliance with security and loss prevention procedures.
• Maintain confidentiality regarding company information.
• Follow health and safety regulations.
Qualifications & Requirements
Education
• Minimum of OND, HND, or Bachelor’s Degree in Business Administration, Marketing, Retail Management, or a related field.
• Relevant retail experience may substitute for educational qualifications.
Experience
• Minimum of 1–3 years of experience in retail sales, preferably in fashion retail.
• Experience working with POS systems.
• Experience handling customer service responsibilities.
• Experience achieving sales targets is highly desirable.
Required Skills & Competencies
Sales Skills
• Strong selling and negotiation abilities.
• Ability to influence purchasing decisions.
• Upselling and cross-selling capabilities.
• Target-driven mindset.
Customer Service Skills
• Excellent interpersonal skills.
• Strong communication skills.
• Customer-centric approach.
• Ability to resolve customer issues professionally.
Operational Skills
• Inventory management knowledge.
• Cash handling accuracy.
• Attention to detail.
• Organizational skills.
Personal Attributes
• Professional appearance and grooming.
• Positive attitude and strong work ethic.
• High level of integrity and accountability.
• Ability to work under pressure.
• Team player with strong collaboration skills.
• Passion for fashion and retail.
• Adaptability and willingness to learn.
Working Conditions
• Ability to stand for extended periods.
• Ability to work weekends, public holidays, and flexible shifts.
• Ability to lift and move merchandise when required.
• Fast-paced retail environment with performance expectations.
What Success Looks Like in This Role A successful Retail Sales Associate consistently achieves sales targets, delivers exceptional customer experiences, maintains high store standards, accurately manages inventory, follows operational procedures, and contributes positively to the overall growth and profitability of the business.
Salary: Competitive and based on experience, plus performance incentives where applicable.
How to Apply: Interested candidates should submit their CV to customercare@debrasgrace.com and a brief cover letter detailing your retail sales experience and why you are a good fit for the role.
