Job Description
Company Description Study Abroad Fevata is an online education agency that streamlines the process of studying abroad by managing key steps such as admissions, visa applications, tuition payments, accommodation, flights, airport pickup, and part-time job connections. The organization processes applications for learners interested in studying in the UK, Canada, and the USA.
Through active partnerships with global universities and agents, Study Abroad Fevata has access to over 200 universities worldwide and has placed more than 50 international students in various countries. The team is focused on helping students settle comfortably when they choose to study abroad and continues to build new partnerships with institutions such as the University of Bradford, University for the Creative Arts, QAHE, OIEG, MALVERN London, and LAU. This environment offers professionals exposure to international education systems, cross-border collaboration, and student-focused services.
Role Description
Sales & Customer Service Executive
đź“Ť Location: Lagos, Nigeria
đź’Ľ Employment Type: Full-Time | Fully Remote
About the Role
We are looking for a motivated and results-driven Sales & Customer Service Executive to join our team.
This is a sales-focused role for someone who is confident communicating with prospective customers, enjoys following up on leads, and is motivated by achieving targets and closing sales.
You will be responsible for managing enquiries, building relationships with prospective clients, following up consistently, and converting qualified leads into paying customers.
Key Responsibilities
• Respond promptly and professionally to customer enquiries.
• Follow up consistently with prospective clients via phone, WhatsApp, email and other communication channels.
• Understand customers' needs and confidently present suitable services.
• Convert enquiries and leads into paying customers.
• Maintain accurate records of leads, conversations and follow-ups.
• Meet weekly and monthly sales and conversion targets.
• Build positive relationships with prospective and existing customers.
• Work closely with the team to improve sales and customer experience.
• Provide regular updates on leads, conversions and outstanding follow-ups.
What We're Looking For
• Previous experience in sales, telesales, business development or customer service with a strong sales element is preferred.
• Strong verbal and written communication skills.
• Confident speaking with prospective customers and asking for the sale.
• Excellent follow-up and relationship-building skills.
• Target-driven, proactive and results-focused.
• Comfortable working with sales targets and performance KPIs.
• Organised and able to manage multiple leads simultaneously.
• Good computer and digital communication skills.
• Recent graduates with demonstrable sales ability are welcome to apply.
Experience within travel, education, student recruitment or other service-based sales would be an advantage but is not essential.
Who Will Succeed in This Role?
This position will suit someone who is commercially minded, persistent and motivated by results. You should be comfortable following up with prospects multiple times, handling objections and working towards closing a sale rather than simply responding to enquiries.
đź“© How to Apply
Send your CV to hr@fevatatravels.com with the position “Sales & Customer Service Executive” in your application.
