Job Description
The Tap House is looking for a smart, energetic, responsible, and customer-focused individual to support our sales, customer service, social media, and day-to-day business operations.
Key Responsibilities
• Attend to customers professionally and provide excellent customer service.
• Promote and sell wines, drinks, and other products.
• Respond to customer enquiries and process orders through WhatsApp, phone, and social media.
• Create, post, and manage engaging content on Instagram, Facebook, TikTok, and WhatsApp.
• Assist with social media advertising, promotions, and campaigns to attract new customers.
• Take attractive photos and videos of products, offers, and activities for online promotion.
• Maintain a clean, organized, and attractive shop and product display.
• Assist with stock monitoring, product arrangement, and basic sales records.
• Follow up on customers and online enquiries to encourage repeat business.
• Represent The Tap House professionally and contribute ideas that can help grow sales and customer engagement.
Requirements
• Minimum of SSCE/OND; higher qualifications are an advantage.
• Previous experience in sales, hospitality, retail, customer service, or the wine/drinks business is an advantage.
• Practical knowledge of social media marketing and advertising.
• Ability to create and post content using Instagram, Facebook, TikTok, and WhatsApp.
• Knowledge of Canva, CapCut, or similar content-creation tools is an added advantage.
• Excellent communication and interpersonal skills.
• Must be confident, presentable, creative, trustworthy, punctual, and hardworking.
• Must be comfortable using smartphones, social media, and basic digital tools.
• Ability to work independently and as part of a team.
• Must be willing to learn and contribute to the growth of the business.
Ideal Candidate
We are looking for someone who is sales-driven, social-media savvy, creative, proactive, customer-focused, and genuinely interested in growing with The Tap House. The ideal candidate should be able to actively promote the business and generate customer engagement rather than simply wait for customers to walk into the shop.
Pay: ₦70,000.00 - ₦100,000.00 per month
Work Location: In person
