Job Description
Job Summary
• As a Standard Chartered Relationship Service Manager, you'll support Relationship Managers in acquiring, retaining and deepening banking relationship with clients.
• You’ll keep abreast of market trends, new product offerings and the latest campaigns and provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.
• You’ll build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
About our Wealth and Retail Banking business
• We service more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium.
• In the mass retail space, we're focused on emerging affluent clients who will progress in their wealth journey with us and form the pipeline of future affluent clients.
• We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows.
• Our comprehensive product propositions span across deposits, payments, financing, advisory, investments and bancassurance.
• We’re investing USD $1.5 billion in our Affluent banking business. Our investment focuses on affluent frontline teams, wealth and digital platforms, and client centres, as well as brand and marketing, to drive growth.
• You’ll join a growing franchise within Standard Chartered Group.
Key Responsibilities
• Support C-suite Acquisition Managers in acquiring, retaining and deepening banking relationship with clients.
• Organised and follow-up with leads, complete and record appointments, close customer requests.
• Support our clients to meet their financial needs, as they progress through their career and life-stages.
• Build relationships for the long-term and understand clients’ financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Keep abreast of market trends, new product offerings and the latest campaigns.
• Build and expand client relationship through delivery of high-quality service.
Skills and Experience:
• 3+ years of banking experience.
• Excellent verbal and written communication skills.
• Representatives Notification Framework CMFAS & Capital Markets, and Financial Advisory Services CMFAS Certifications.
• Experience in cash handling and customer servicing.
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
• Technical Competencies
• Manage Conduct
• Manage Risk
Qualifications
• Minimum of First Degree
• Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, - E Learning – Anti Money laundering, Conflict of Interest, rejecting bribery & Understanding Sanctions ,customer serviceexpereince.
The CBN grades for this position are: Snr. Banking Officer & Assistant Manager
