Job Description
WE ARE HIRING!
We are looking for a confident, customer-focused, and sales-oriented Sales & Customer Response Representative to join a growing Solar Company.
The successful candidate will be responsible for handling customer enquiries, responding to leads generated through our digital marketing activities, explaining our solar products and solutions, and supporting the company in converting enquiries into actual sales.
The ideal candidate must have strong communication skills, understand sales and customer service, and be confident enough to independently handle customers without requiring constant supervision or correction.
Position: Sales & Customer Response Representative
Industry: Solar Company
Department: Sales & Customer Service
Location: Lekki–Ajah, Sangotedo Axis, Lagos
Salary: ₦100,000 Monthly
Work Schedule: 4 days onsite + other days hybrid
Resumption Date: September 1, 2026
Work Type: Full-time
Core Responsibilities
• Respond promptly and professionally to customer enquiries received through WhatsApp, social media, phone calls, and other company communication channels.
• Attend to leads generated through the company's advertisements and digital marketing campaigns.
• Understand and confidently communicate the company's solar products, services, packages, pricing, and installment options.
• Engage first-time customers, identify their needs, and provide appropriate information and guidance.
• Qualify leads by asking relevant questions and collecting necessary customer information.
• Follow up with prospects, quotations, and interested customers to support sales conversion.
• Identify serious prospects and refer qualified leads to the Sales Department or Management where necessary.
• Maintain accurate records of customer enquiries, leads, quotations, follow-ups, and outcomes.
• Work closely with the Digital Marketing, Content Creation, Sales, and Customer Service teams to ensure effective lead management and customer engagement.
• Provide excellent customer service while representing the company professionally and contributing to the conversion of digital enquiries into actual sales.
Requirements
• 1–3 years of experience in Sales, Customer Service, Customer Relations, Telemarketing, Lead Generation, or a related field.
• Excellent verbal and written communication skills, with the confidence to engage customers professionally.
• Good understanding of sales and customer service principles, with a strong focus on customer satisfaction and conversion.
• Experience handling customers through WhatsApp, social media, phone calls, or other digital communication channels.
• Strong lead qualification, follow-up, and relationship management skills.
• Ability to learn and confidently communicate solar products, services, pricing, packages, and installment options.
• Proactive, organized, customer-focused, and able to work independently without requiring constant supervision or assistance.
• Good record-keeping skills and ability to properly track enquiries, leads, quotations, and follow-ups.
• Basic understanding of digital marketing and leads generated through online advertisements is an advantage.
• Must be willing to work onsite for the required four days each week. Candidates residing within or close to the Lekki–Ajah axis will be preferred.
What We Offer
• Salary of ₦100,000 monthly.
• 4-day onsite work schedule with hybrid work on other working days.
• Opportunity for career growth and long-term development.
• Opportunity to develop skills in sales, customer relationship management, digital lead conversion, and solar products and solutions.
• A collaborative work environment.
• Opportunity to directly contribute to the company's sales growth and customer experience.
How to Apply
Interested and qualified candidates should send their CV to debshrrecruitmentagency@gmail.com using "Sales & Customer Response Representative" as the subject of the email.
Work Location: In person – Lekki–Ajah, Sangotedo Axis, Lagos.
Pay: ₦90,000.00 - ₦100,000.00 per month
Work Location: In person
