Job Description
Company Description Wema Bank Plc is one of Nigeria’s most resilient financial institutions and the pioneer of Africa’s first fully digital bank, ALAT. The bank offers a broad range of services, including retail and SME banking, corporate banking, treasury, trade, and financial advisory, serving an ever-growing client base. With over 78 years of banking experience, Wema Bank has built a strong legacy of trust, innovation, and customer loyalty.
The organization continuously introduces products and services tailored to customers’ needs at different life stages and currently partners with over one million individuals, families, and businesses across Nigeria. Wema Bank also fosters open discussions on innovation through its platform, enovate.wemabank.com.
Role Description This is a full-time, on-site Relationship Manager role based in Oshogbo.
The Relationship
Manager will manage and grow a portfolio of individual and business customers by building strong, long-term relationships and providing tailored banking solutions. Day-to-day responsibilities include identifying client needs, cross-selling appropriate products and services, monitoring account performance, and ensuring high levels of customer satisfaction. The role involves regular client meetings, handling inquiries and escalations, preparing proposals and reports, and collaborating with internal teams to deliver seamless service.
The Relationship
Manager will also support business development initiatives, contribute to branch performance targets, and ensure compliance with regulatory and internal policies.
Qualifications
• Candidates should possess strong customer relationship management and client servicing skills, with the ability to build trust and maintain long-term partnerships.
• Candidates should possess skills in sales, cross-selling, and business development, including identifying opportunities and achieving set revenue and growth targets.
• Candidates should possess skills in communication, presentation, and negotiation to engage diverse stakeholders and address client needs effectively.
• Candidates should possess analytical and problem-solving skills to assess client portfolios, manage risk, and recommend appropriate banking solutions.
• Candidates should possess organizational and time-management skills to handle multiple accounts, track activities, and meet deadlines.
• Relevant experience in retail or SME banking, corporate banking, or financial services relationship management is highly beneficial.
• A bachelor’s degree in Business, Finance, Economics, or a related discipline is preferred; professional certifications in banking or finance are an advantage.
• Familiarity with digital banking platforms, basic financial analysis, and regulatory requirements in the Nigerian banking sector is beneficial.
• Candidates should demonstrate integrity, a strong ethical mindset, and the ability to work collaboratively in a performance-driven environment.
